Places are available on our ‘Complaints: A Governor’s Guide’ on Wednesday 17 June 2026, 6:00pm – 8:00pm via MS Teams.
In recent years, many schools have experienced a significant rise in the number and the complexity of complaints received. Whilst handling complaints can be challenging, mishandling them can potentially cause even more difficulty and stress.
Therefore, this session will consider how governors should be involved in dealing with complaints, including the legal framework, the school’s complaints procedure and best practice around how complaint panels should be conducted.
The training will be delivered by our School Governance & Liaison team, including the Senior Officer responsible for responding to Ofsted complaints on behalf of the local authority, and a Senior Clerk with experience of investigating school complaints and arranging governor complaint panels.
Please consider whether this training would be valuable for members of your board to attend.
For further details, or to book your place, please go to the ‘Training’ tab in GovernorHub or email schoolgovernance@cheshireeast.gov.uk
This course is free to schools and academies that have purchased CPD Training and Development for Governors via ChESS Hub.
For non-purchasing schools/academies, the charge for this course is £75 per delegate.